FAQ - Shipping & Delivery
Ordering From Us
Because of the custom nature of the products we sell, we find that we better serve our customers through one-on-one interactions, whether that’s over the phone or at our warehouse. Because of this, and security concerns, Bill’s Ace Truckbox does not accept orders directly over the Internet. By talking to our customers in person or on the phone, we glean the pertinent information necessary to fit your vehicle(s) correctly the first time.
How can you contact us to place an order?
Visit Our Show Room
Send Us an E-Mail
Give Us a Call
Order FREE Catalogs
Send Us a Fax
Ship to Home
Under limited circumstances, ship-to-home is offered and is at the discretion of Bill’s Ace Truckbox Center.
Please note, business days are Monday – Friday, excluding federal holidays within the United States. Select items may be shipped all 50 states via Standard Ground, Second Day and Next Day Service. However, Gift Cards can only be shipped via Standard Ground and Next Day.
See below for shipment arrival timing:
Next Day Shipping (Arrives Next Business Day)
Second Day Shipping (Arrives within 2 Business Days)
Standard Ground Shipping (Arrives in 3 to 8 Business Days)
You have 30 days from the time of package delivery per the carrier, to report an issue with your order.
Local Delivery
Delivery dates are set by Bill’s Ace Truckbox Center and subject to change without notice.
Local Delivery starts at $69.99
Includes Concord, Clayton, Walnut Creek (before North Main/680), Martinez, Pleasant Hill, Clyde, North Lafayette
Out of Area Delivery starts at $69.99 plus $1/mile after 10 miles from store, round trip. Max 50 miles in one direction.
Includes Antioch, Brentwood, Danville, South Lafayette, Orinda, San Ramon, Moraga, Alamo, Walnut Creek (after North Main/680)
Gun Safes are Flat Fee Deliveries to Garage ONLY
Medium Gun Safe $100
Large Gun Safe $200
30 Day Returns
How to Return
You may return most items within 30 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID.
Funds Returned
You will receive a refund of the purchase price (less shipping charges if included). Additional services such as assembly/delivery fees and installation fees may not be refunded once these services have been rendered. Your refund will be issued in the original form of payment. If the original form of payment is not available, we will credit via gift card. We reserve the right to refuse returns under suspected abuse or fraud.
It may take three to five business days to issue your refund. Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution.
Return Exceptions
30 Day Return Policy does not include Gift Cards or Fuel-Powered Equipment or Fuel Transfer Tanks/Pumps.
Gift Cards cannot be returned for any reason.
Fuel-Powered Equipment (such as grills, tillers, edgers, mowers, string trimmers, blowers, tractors, generators, chainsaws, snow blowers, as well as all other fuel powered equipment) and Fuel Transfer Tanks/Pumps and Accessories may be returned within 30 days of the date of purchase, with original receipt, provided that it is unused, in like-new condition and in its original packaging. Fuel-Powered Equipment and Fuel Transfer Tanks/Pumps and Accessories cannot be returned once fuel or oil has been put in it, even if the equipment has been drained of these materials. If you put fuel or oil in the equipment you will need to contact the manufacturer regarding any product issues. The manufacturer will handle your claim in accordance with the manufacturer’s policies. Authorized service center information can be found in the owner’s manual. Note that appropriate maintenance and use of your equipment is required to ensure manufacturer’s specified warranty is not voided.